Returns Policy

CANCELLATIONS, RETURNS AND REFUNDS

All our items are inspected prior to shipping. In the event that you have received the incorrect item (due to our error) or a defective item, kindly contact us within 14 days of purchase and we will happily exchange, replace or give you a refund on your purchase price (less shipping costs). Please retain your proof of purchase or pass it on to the gift recipient. Kindly note we cannot exchange, replace, or refund you without the original proof of purchase.

If you receive your purchase and realise you have ordered the incorrect item, we will gladly exchange the item for you provided it is within 14 days from the date of purchase. Items need to be returned unused, in the original condition that they were received, with packaging undamaged and intact. Any item not in its original condition, is damaged or has missing parts for reasons not due to our error, or any item that is returned more than 14 days after date of purchase will not be accepted. Please retain your proof of purchase or pass it on to the gift recipient. Kindly note we cannot exchange, replace, or refund you without the original proof of purchase.

All returns and exchanges must be sent back to us via courier service and not via postal service. Customers will be responsible for all courier charges.

Necklace and bracelet clasps come with a 6-month warranty. Please retain your proof of purchase or pass it on to the gift recipient as the original proof of purchase is the warranty. If there is a mechanical fault with the clasp within the warranty period, we will repair or replace the clasp free of charge. If your jewellery is outside of the warranty period, or where there is no proof of purchase, these services will be at a small cost. Please contact us for more information, info@zoosch.co.za.

Please note earrings are exempt from being returned due to hygiene reasons.

All returns, exchanges, and replacements are entirely at the discretion of the Zoosch quality control representative.

Refunds, Exchanges, and Replacement Process

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund, exchange, or replacement.

If it is approved, then your refund will be processed within 15 days and a credit will automatically be applied to your bank account. Your refund may take a few days to reflect, depending on your banking institution. Approval of exchanges and replacements are processed within 3 working days. Courier charges will be applied depending on the outcome of inspection.

The Provision of goods and services by zoosch.co.za is subject to availability.

 SALE ITEMS

Only regular priced items may be refunded, exchanged, or replaced. Unfortunately, sale items cannot be refunded, exchanged, or replaced.